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Public Paper
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Determination of Customer Satisfaction Index and Measuring IRAN KHODRO Inner Customers Satisfaction
ISSN: en
Publisher: author
Determination of Customer Satisfaction Index and Measuring IRAN KHODRO Inner Customers Satisfaction
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Abstract
This paper, relationship between quality support services (as provider of quality services ) with the units involved in production processes (customer service unit) is studied. In this paper has tried to measure customer satisfaction with e a clear framework. Quality tools and systems improvement unit is a subset of IRAN KHODRO quality planning management that present services to different units (car production, press, Total production system, automotive engineering, Thunder(l90), marketing and sales, new product development, process engineering production , power train deputy) in IKCO for doing quality improvement projects . Based on dignify to customer, this unit want to measure customer satisfaction to recognition improvement opportunity and is going to improve customer satisfaction and process. This study attempt to: • determine customer satisfaction index by interview with managers, chairman and experts of projects.• Then...
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International Category Code (ICC):
ICC-0202
Maryam Norouzi, Mir Mehdi Seid Esfehani, Seid Mohammad Reza Kavoosi
International Article Address (IAA):
IAA.ZONE/en8302en
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