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A CRAM ON EMPLOYEE ATTRITION IN CHENNAI BASED CALL CENTERS: AN EXPLORATORY STUDY
ISSN: 0976 - 6421
Publisher: author
A CRAM ON EMPLOYEE ATTRITION IN CHENNAI BASED CALL CENTERS: AN EXPLORATORY STUDY
Indexed in
Business and Management
ARTICLE-FACTOR
1.3
Article Basics Score: 3
Article Transparency Score: 2
Article Operation Score: 2
Article Articles Score: 3
Article Accessibility Score: 3
SUBMIT PAPER ASK QUESTION
International Category Code (ICC):
ICC-0502
Publisher: International Journal Of Marketing And Human Resource Mana..
International Journal Address (IAA):
IAA.ZONE/097637916421
eISSN
:
0976 - 6421
VALID
ISSN Validator
Abstract
Employee Attrition is considered as major issues by organizations across the globe as well as specifically in call center jobs. This paper initially highlights the rapid growth in the call centre sectors in Chennai city. It then makes an analysis based on an empirical study. In this study it is find out the emerging issues of attrition. A mixed research approach comprising in – depth interviews and questionnaire survey was adopted to conduct the investigation. The core reasons for the increasing levels of attrition are highlighted.
